Tracking the KPIs of Social Media | SEOmoz

via seomoz.org Over the past year or so I've become fairly convinced that measurement through solid, universal frameworks of understanding is the key to success. However, often what I find is that clients either don't really care about it, or that, if they do, they only really care about the 'good' metrics such as 'Friends … Continue reading Tracking the KPIs of Social Media | SEOmoz

What PR people really think of journalists

David Strom's December story at RWW about the "Ten Biggest PR Blunders of 2011" mentions things that happen every year for as long as I've been in this game. The story isn't so much about blunders as pressure to please the client being passed onto journos, but boy, did it rark up a PR person … Continue reading What PR people really think of journalists

What’s the ROI of “Merry Christmas?”: Measuring the Effectiveness of Holiday Cards – The Measurement Standard: Blog Edition

As I deleted my 100th electronic Christmas card, all I felt was annoyance -- rather than merry or joyous or whatever it was supposed to make me feel. A good 50% of these mostly cold and soulless emails were from PR firms I’d never heard of. I assume they got my name from Klout or Cision or … Continue reading What’s the ROI of “Merry Christmas?”: Measuring the Effectiveness of Holiday Cards – The Measurement Standard: Blog Edition

30 Social Media Predictions for 2012 From the Pros | Social Media Examiner

How will social media impact businesses in 2012? We sought expert opinions from a wide range of pros you’re likely familiar with. We are grateful for the dozens of social media professionals who have written over 600 articles for us since we started Social Media Examiner in October 2009. To give you a glimpse of … Continue reading 30 Social Media Predictions for 2012 From the Pros | Social Media Examiner

Which are the most important social media metrics? (Hint: they’re nothing to do with social media)

I could write a book on this one. But there's little point because a) I don't have time to write a book, and b) other people have already written them. So, I'll be brief, not least because this is a blog post and not a book: the most important social media metrics are nothing to … Continue reading Which are the most important social media metrics? (Hint: they’re nothing to do with social media)

If Your Team Hates Blogging, You Need A New Team

My friend Steve Farnsworth recently shared a link to some tips from Matt Ceniceros at Applied Materials about how to encourage blog posts from team members who hate blogging. Something about that concept got me thinking. It wasn’t encouraging team members to blog, as that’s critical for all organizations seeking to embrace the notion that … Continue reading If Your Team Hates Blogging, You Need A New Team