I’ll be straight up: I like Netvibes. I’ve used it a lot in the past because I think it’s such a great solution to the problem of monitoring across the social mediascape. So it’s hurting me pretty badly now that it doesn’t work for me any more. That is, just me. As in, me personally. It’s fine for everyone else in the world, it would seem.
About a week ago, at the time of typing, they had a problem. None of the HTML or Twitter Search widgets worked which, considering I use a lot of HTML and Twitter Searches, was not good for me.
Then they fixed it. Nice.
Then, a few days ago, Twitter Searches stopped working for me again. “Not a problem”, I thought. “They’ll get it sorted.”
Problem is, they think there is nothing to sort. Twitter Searches work just fine for them. And, given that I’m using their free service, I do believe that’s the end of the story, as far as they’re concerned.
So the situation is this: every single private dashboard I ever set up is broken on Firefox pre-v4, and IE post-v7, including a completely new one I created specifically to test the problem. Twitter Search widgets do not work on any of them, and another widget I used, called Remixed RSS, also does not work. It definitely did, even though it’s not an official Netvibes widget. Safari and Chrome are fine, as are other versions of Firefox and IE. But the versions that don’t work are the most popular. I cannot tell people to install a new browser simply to view my dashboard.
I’ve tested this on different machines, browsers, operating systems, accounts, dashboards, even entirely different infrastructures and countries. I consistently reproduce the problem: Netvibes do not. And they’ve had no other reports of the problem either. So that’s that then.
This is actually impossible. It’s almost as if I personally am unable to use Netvibes any more, no matter what machine I use, no matter what login details I create, or what dashboard I set up. Or even what country I’m in. It would appear just to be ‘me’. Given that, as I say, I use it a lot, I’m finding this extremely painful and frustrating.
Netvibes, in truth, have responded to some of my overtures via their support page, Facebook page and Twitter account. But they’ve now gone silent, even since sending them error messages from the IE and Firefox consoles which might give them an insight into the issue.
Of course they’ve gone silent. I don’t pay for support or anything. That’s the deal, right?
I guess I just need to advise people to use anything other than Firefox pre-v4, and IE post-v7 to use any dashboard I personally set up – although, in the same breath, I should also tell them that anyone else’s dashboards are probably fine. See? Crazy stuff.
In the meantime if you want to help me, you can. Here are the login details for the dashboard I set up to test this:
- Go to Netvibes.com
- Click ‘Sign in’ at the top right corner of the screen
- Sign in with email email@example.com (yes, the names of my pets but don’t bother trying to use them to access any of my other stuff, I don’t use them for passwords or anything, and don’t use that email address for anything either), password testtest (you can even just copy and paste those details into the sign in page if you like).
- Tell me what you see.
- If you’ve got the same problem I have, you’ll see one single pane with the title ‘Twitter Search: netvibes’ and, below that, the text ‘Twitter search is loading…’ without anything actually loading. If so, please tell Netvibes (via their support page, Facebook page and Twitter account) because they won’t listen to me any more.
- If you don’t – and you’re running Firefox pre-v4 or IE post-v7 – then please let me know because you’ve plainly managed to make Netvibes work whereas I haven’t for the past week or so.
Any help/advice/support appreciated…