A recent post by Mark Ragan reminded me of a post I’ve had swirling around in my brain recently. His post is pretty bang on the money – of course he’s right that, as a general principle, we shouldn’t use jargon. But who’s ‘we’? Who are ‘them’? What are I?
Well apparently I’m a guru. I never told people I was a guru. I don’t walk around wearing a loin cloth. I never held my arm in the air for 50 years until it atrophied. Nor have I sat on a windswept mountain and heard the sound of one hand clapping (actually I did once hear that, but it’s a long story).
So, when I was a web designer, pre-FrontPage and Dreamweaver or even basic HTML editing utilities, I was called an HTML guru. Then I became a designer, and was a design guru, apparently. Then I became a copywriter and I was an apostrophe guru (no, really). Then, when I got into social media, I became – you guessed it – a social media guru. I never called myself that. I was introduced as that. People would say, proudly, “And here is Brendan, our social media guru” as if touring the museum of curiosities. I would smile politely then return to picking nits out of my fur.
So Mark Ragan is right. We need fewer gurus. I agree. I’ve said so too in the past (good grief was that really so long ago?)
But I think there’s another trend I’m seeing this year, which is a bit more pernicious. There seems to be a general movement to ‘kick out the gurus’. This anti-guru movement seems to boil down to the following argument: social media was taken up by early adopters who don’t really know how to ‘do social media properly’; social media is essentially marketing; so now, it’s time to bring in the real marketeers, people who know how to ‘do social media properly’.
Again, I’m all for driving out the snakeoil salesmen – but hang about: who called us gurus in the first place? It wasn’t us!
Think about this. Who did you first employ as a social media specialist? Or who did you first ask to look into social media within your organisation? Were they fully qualified marketing types? Were they measurement addicts, or management specialists? Were they, in short, the kind of people we all seem to be asking to come in and sort out the social media house?
Or were they people who seemed to ‘fit’ naturally into this strange, new, online space, and bring a variety of skills to bear? So, some of you might have hired someone because they used to be a web designer and they’re comfortable with the web; or maybe they were copywriters who can identify stories and carry messages; or possibly they were web-savvy PR people who wanted to see how to port PR across to the web. Or some, or all, or none of the above but something much more exotic and interesting.
And then you called them gurus. And now you want to get rid of them because they’re gurus.
Social media is far from a settled issue. Networks are being born (Quora), growing (Foursquare), or even getting a bit creaky (dare I say Google?). It’s still messy out there. You still need a native curiosity about it, otherwise you’ll just get left behind. Most of the people who I know working in social media today are simply that: curious people, who try their best to make sense of online conversations to the benefit of their organisations or clients. Calling them gurus is doing them a gross disservice.
So before you demote them to the social media helpdesk, having brought in some big shiny new gun who’s going to wrestle it from the gurus and turn social media into dollars, don’t forget: they were the ones who you turned to first, and tried their best to make it work. It would make much more sense to help them succeed rather than kick them down. And to help them do this? Don’t call them gurus.